Indian Overseas Bank pays compensation for deficiency of services

The Indian Overseas Bank, Ulundurpettai branch has made inordinate delay in updating its savings bank account holder's phone number and issuing an ATM card/Debit Card. Besides that, it also failed to upload its customer's signature in the Banking System records. As a result, the customer was unable to use other branch’s services to withdraw money from her savings account.

Immediately, the customer sent a complaint regarding the same to the Chief Manager of the Ulundurpettai Indian Overseas Bank as well as CEO of the Indian Overseas Bank, Chennai.  Even after that also the bank delayed in providing an ATM card. Therefore, the customer approached Banking Ombudsman by way of online complaint at https://secweb.rbi.org.in/BO/precompltindex.htm to get an ATM card as well as compensation for the inconvenience caused due to deficiency of services caused by the Indian Overseas Bank, Ulundurpettai.

After that under the pressure from the Banking Ombudsman, the bank had to issue an ATM card to the customer. And also on the part of Banking Ombudsman, Chennai, it issued a direction to the bank to pay compensation of Rs.2000/- for the inconvenience caused to the customer for deficiency of services through order Ref. No.BO (Che)/ 16, November, 2017/C-0010/2017-18.

The procedure followed by the customer:-

At first, she sent a complaint letter to the Branch and the CEO of IOB, and upon failure of that, she mailed her grievances to the Chief Manager of the Ulundurpettai IOB. Half of her grievances were solved by the bank with this action.

However, they delayed the issuing of the ATM card in spite of this. Then she started her next stage of action, which was filing an online complaint with Banking Ombudsman along with above-said copies of letters, postal receipts, and email.

Here, in this case, the customer has faced her grievance systematically by going with step by step process and finally, her problems were addressed by the bank and also got compensation of Rs.2000/- from the Indian Overseas Bank, Ulundurpettai. Thereby, she successfully fought with the bank to establish the Rule of Law.

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